What do I do if my payment has been rejected?

What do I do if my payment has been rejected?

If your payment has been rejected, we recommend that you follow these steps:
  1. Verify payment details: Make sure that the card or payment method entered is correct and has enough balance.
  2. Try another method: If the problem persists, try another card or an alternative payment method available on the platform.
  3. Check with your bank: Sometimes payments can be blocked by security measures. Contact your bank to make sure there are no restrictions.
  4. Reply payment later: This may be a temporary problem. Wait a few minutes and try again.
  5. Contact our support: If the problem continues, write to us so that we can help you resolve it as soon as possible.

    • Related Articles

    • What payment methods are available?

      Multiple payment methods are accepted, such as credit card (with option enabled for online payments), PayPal, bank transfer, Bizum and other platforms (Flywire, Dlocal, St. Some methods will be available only for certain training actions.

    • Can I fail my tuition payment?

      Yes. When selecting the payment method, you will have the option of splitting the total interest-free amount (unless otherwise indicated). The fractionation window will show you the available deadlines, depending on the amount and payment method ...

    • What do I do if a payment is not reflected in my account?

      The system may take up to 24 hours to update the information. If a payment is not reflected in "Account > Invoices and Payments", it is recommended to wait for that deadline or, if it persist, open an issue through the Help Center or contact ...

    • How can I pay for my training action?

      You can formalize payment by selecting the payment method in the purchase process on the Website or through My Learning Experience. You will need to complete the mandatory fields in the form, select the payment method and, in case of fractionation, ...

    • What funding options do you offer?

      The Centre has concluded agreements with financial institutions (such as Postponame or Sequra) to finance the payment of tuition. When choosing these options, some personal data will be transferred to entities for the approval and management of the ...